Shipping Policy

This policy applies to all orders placed on wearcomet.com ("Comet", "we", "us"). By placing an order you agree to the terms below. Please read it in full before you buy — particularly the Duties, Taxes & Customs section if you're ordering from outside India.

1. Where We Ship

We currently deliver to India, the United Arab Emirates, the United Kingdom, the European Union, the United States, Canada, and Australia. We're adding markets over time. If your country isn't selectable at checkout, it isn't yet served — contact hello@wearcomet.com.

EU customers: delivery times and import charges vary by member state.

2. Definitions

  • Business day: Monday to Saturday, excluding public holidays in Bangalore, India.
  • Dispatch: the point at which your order leaves our facility with the carrier. Estimates run from this point unless stated otherwise.
  • Delivered: the point at which the carrier records delivery — by signature, photo, or electronic proof of delivery (POD). From this point, responsibility for the order passes to you.
  • DAP (Delivered At Place): the basis on which we ship international orders. We cover transport to your address; you are responsible for import duties, taxes, and customs charges in your country.

3. Order Processing & Dispatch

  • In-stock orders are processed and dispatched within 1–2 business days.
  • Pre-orders and limited drops may carry a longer dispatch window, which is stated on the product page. By ordering these items you accept the stated timeline.
  • International orders — confirmation before dispatch: before we ship an order outside India, we'll email you to confirm it (including that import duties and taxes may apply on delivery — see Section 7). We dispatch once you confirm. If you do not respond within 7 days of this email, or you decline, we'll cancel the order and refund you in full.
  • A confirmation email with your tracking number is sent at dispatch.

4. Order Changes & Cancellation

  • Orders are processed quickly, so self-service cancellation may not be possible once an order is placed. To change or cancel, contact hello@wearcomet.com as soon as possible. For international orders, you can also decline at the pre-dispatch confirmation step (see Section 3), and we'll cancel and refund you in full.
  • Once an order has been dispatched, it cannot be cancelled, redirected, or have its delivery address changed in transit.
  • It is your responsibility to enter a complete and accurate delivery address. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address (see Section 11).

5. Shipping Charges

Shipping is free on every order, to all the destinations we serve. The price you see at checkout already includes delivery to your address, so there are no separate or additional shipping charges. Import duties and taxes are separate from your order and are explained in Section 7.

6. Delivery Timelines

The times below are transit time after dispatch and exclude processing time. They are estimates, not guarantees. Delivery can be affected by customs clearance, carrier delays, remote addresses, peak periods, and events outside our control (see Section 17), and we are not liable for delays caused by these factors.

Destination Estimated delivery (after dispatch)
India 3–5 business days
UAE 6–12 business days
UK, EU 7–10 business days
US, Canada 10–15 business days
Australia 7–10 business days

International orders are shipped with DHL. The carrier may vary by destination.

7. Duties, Taxes & Customs (International Orders)

India: all prices shown for delivery within India are inclusive of applicable Indian taxes. Neither Comet nor our domestic delivery partners will ask you to pay any further duty or tax (see Section 8).

International orders are shipped DAP (Delivered At Place), also called Delivered Duty Unpaid (DDU). The price you pay covers your product and delivery; it does not include import duties, taxes (VAT/GST), customs clearance charges, or carrier handling fees in your destination country.

  • These charges are set by your destination's customs authority, not by Comet, and vary by country. They can be significant.
  • Where they apply, they are collected by the carrier before your order is released for delivery, usually as a separate payment you make directly to the carrier.
  • You are the importer of record and are responsible for these charges. Placing an international order confirms your acceptance of this.
  • We cannot mark shipments as gifts or under-declare their value — this breaches customs law.
  • DHL handles customs clearance and entry on your behalf in your destination country.

If duties or taxes are not paid, the carrier cannot release the parcel and it will be returned to us — see Section 11.

United States: following changes to US import rules in 2025, low-value shipments are no longer exempt from duties, so your order may incur import charges regardless of value. DHL handles US customs entry and collects any duties due on delivery.

8. Beware of Payment Scams

Comet and our delivery partners will never ask you to pay duties, taxes, or fees by clicking a link in an SMS, email, or text message. Legitimate customs charges are collected only by the official courier at clearance or delivery. If you receive such a request, do not click or pay — verify with us at hello@wearcomet.com.

9. Tracking Your Order

A tracking number (AWB) and link are emailed at dispatch. Allow up to 24–48 hours for tracking to begin updating. If it hasn't moved after several days, contact hello@wearcomet.com.

10. Delivery, Proof of Delivery & Transfer of Risk

  • Proof of delivery: international shipments are delivered doorstep, without signature — the carrier records delivery via photo and/or tracking scan. This electronic POD is treated as confirmation that your order was delivered.
  • Transfer of risk: title and risk pass to you when the carrier records the order as delivered to the address you provided. We are not responsible for loss, theft, or damage occurring after that point.
  • Freight forwarders / reshippers: if you ship to a freight forwarder, package-reshipping service, or any address other than your own, our responsibility ends once the parcel is delivered to that address. We are not liable for the condition, loss, or onward shipping of orders handled by a forwarder, and such orders may not be eligible for damage or loss claims.

11. Failed, Refused, Held & Unclaimed Deliveries

A parcel may be delayed, held at the carrier's hub, or returned to us if:

  • the address is incorrect, incomplete, or unclear;
  • delivery is obstructed (e.g. locked gate, no one available to receive, restricted access);
  • you refuse the parcel; or
  • import duties or taxes are not paid.

If the carrier cannot deliver, it will make further attempts and then hold the parcel at its local facility before returning it to us. Where a parcel is returned because it was refused, unclaimed, or because duties were not paid, we'll contact you. Any return shipping we incur and any non-recoverable duties will be deducted from your refund (see Section 14).

12. Lost or Undelivered Shipments

If your order hasn't arrived, contact hello@wearcomet.com. If a parcel cannot be traced within 15 days of dispatch, we'll reship it (subject to stock) or issue a full refund (see Section 14).

If tracking shows your order as delivered but you haven't received it, we'll raise an investigation with the carrier. As the carrier's investigation takes around three weeks, these cases are typically resolved within four weeks of dispatch.

13. Damaged or Tampered Shipments

If your order arrives damaged or with tampered packaging, contact hello@wearcomet.com within 48 hours of delivery, with your order number and clear photos of the outer packaging, the shoebox, and the product. Please keep the item and all packaging, as the carrier may need them for inspection.

We'll raise a claim with the carrier for investigation. As this takes around three weeks, damage claims are typically resolved within four weeks of dispatch, after which we issue your refund (see Section 14).

14. Returns, Exchanges & Refunds

How returns, exchanges, and refunds work — including how they apply to orders within India versus international orders, and to orders that arrive damaged or are lost in transit — is set out in full on our dedicated pages: Returns, Exchanges & Refunds
|Please refer to these pages for eligibility, timelines, and how refunds are issued.

15. Packaging

Every pair ships in protective outer packaging so your shoebox arrives in collector-grade condition. If the outer packaging or shoebox arrives damaged, report it within the window in Section 13 with photos.

16. Restricted Destinations & Right to Refuse Orders

We do not ship to destinations subject to applicable sanctions or trade restrictions, and certain products or destinations may require additional documentation or be undeliverable. We reserve the right to refuse, cancel, or limit any order — including for suspected fraud, payment issues, restricted destinations, or pricing/listing errors — and to refund it in such cases.

17. Events Outside Our Control (Force Majeure)

We are not liable for delays or failures to deliver caused by events beyond our reasonable control, including customs holds, carrier disruptions, strikes, natural events, public-health measures, or government action. Where such an event occurs, we'll take reasonable steps to minimise the impact.

18. Changes to This Policy

We may update this policy from time to time. The version in effect at the time you place your order applies to that order.

19. Governing Law

This policy is governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of Bangalore, India.

20. Contact