Frequently
Asked
Questions

Comet currently offers four distinct silhouettes: X Lows, Aeon, Apex and Aeres. Each silhouette is thoughtfully designed with its own distinctive character, proportion and construction.

Our sneakers are designed in-house at the Comet Design Lab and are manufactured while adhering to the highest quality standards in India.

Each Comet sneaker is made from a unique combination of materials, including premium faux leather, breathable mesh, high-grade faux suede, corduroy, and more. Our sneakers also feature a 100% rubber outsole and EVA midsole for comfort and durability. You can find the complete material breakdown on the product page of each sneaker.

We create our own soles from scratch. Our proprietary SpaceWalk™ and SpaceWalkX™ soles are designed and moulded in-house for Indian feet, then put through multiple rounds of wear testing and fit iterations. They are also SATRA™ certified, meeting a globally recognised benchmark for footwear quality, durability and performance.

To ensure uncompromising quality, Comet sneakers are independently tested at SATRA™-certified laboratories. Through a series of physical and chemical tests, they are evaluated for durability, performance and quality against rigorous international standards.

We invest significant time, effort and resources into our proprietary soles and silhouettes for exceptional comfort. Our soles and materials are independently lab-tested for durability, breathability, flexibility and comfort.

No, our sneakers are designed as lifestyle footwear, built for everyday movement rather than performance sports. While they're made to keep you comfortable throughout the day, they're not intended for running or high-impact athletic activities.

Different materials require different care. Always check the material-specific instructions before cleaning your pair. Suede is especially sensitive to water and requires extra care.

For more information and material-specific care, see our Care page.

Every Comet product page includes a detailed size guide and silhouette-specific sizing recommendations to help you find your best fit.

Yes, Comet sneakers are specifically designed for broad Indian feet, allowing your feet to breathe naturally and comfortably.

Comet drops are limited-edition, highly anticipated releases where our designers push beyond the expected, experimenting with new ideas and concepts. Produced in limited quantities, each drop brings together a unique blend of storytelling, creative expression and distinctive design. Once sold out, they are never restocked again.

Explore our previous drops

The Vault features our most special drops, each built around a unique concept, story, and attention to detail that goes beyond the usual brief. We release a new Vault drop every one to two months in extremely limited quantities. These drops often sell out within minutes and are never restocked, making them part of Comet’s growing design archive.

Explore The Vault

New drops are typically released every one to two months and are announced in advance on our official Instagram page, @thecometuniverse. Once a drop goes live on the website, select your preferred size, add it to your cart and complete checkout. As quantities are limited, once sold out, they won't be restocked again.

The Garage is where we go beyond sneakers. Inspired by the idea that the best thoughts often begin in a garage, it's our space to experiment, explore and create. This is where you'll find some of Comet's most eclectic creations.

Explore The Garage

Orders cannot be modified once they have been placed. If you need to make a change, you can request a cancellation before your order is dispatched and place a new order. To cancel your order, please contact our customer support team, and they’ll assist you with the process. Once the cancelled order is received at our warehouse, your refund will be initiated within 48 hours.

Contact us now:

Email: hello@wearcomet.com · WhatsApp: +91 96060 81463

As soon as your Comet order is dispatched, you'll receive a tracking link via SMS and email. You can use this link to follow your shipment until it's delivered. You can also go to your Comet profile and click “track your order” to learn about your order status.

Comet accepts a range of secure payment methods, including UPI, credit cards, debit cards, net banking, and Cash on Delivery where applicable. All options available will be displayed at the time of payment.

Cash on Delivery is available on eligible Comet orders in India only.

No. Comet or our delivery partners will never send you a payment link to collect customs duties, taxes, or delivery charges. Any applicable charges will be collected by the official courier during customs clearance or delivery. If you receive a suspicious payment request, please do not click or pay. Contact hello@wearcomet.com to verify it.

Yes, we ship across India to all serviceable PIN codes.

Most orders are delivered within 3 to 5 days, depending on your location within India.

Yes. We offer free shipping on all orders.

Learn more: Shipping policy

Your delivery address can be updated only before your order is dispatched. Please contact our support team as soon as possible and we'll do our best to help you.

Email:hello@wearcomet.com · WhatsApp: +91 96060 81463

Yes. Comet currently ships to the USA, UK, UAE, Australia and Canada.

For international Comet orders, the delivery time varies depending on the country. For country-specific timelines, see point 6 of our Shipping Policy.

Yes, all international Comet orders include free shipping, with customs duties covered by us.

International orders are shipped via DHL, unless otherwise stated.

We handle all customs duties so your order arrives at your door without any hassle.

Once an order has been dispatched, it cannot be cancelled, modified, redirected, or have its delivery address changed. Please ensure that your delivery address is complete and accurate. We are not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address.

We offer a 7-Day Trial Policy, which allows you to request a return or exchange within 7 days of delivery for eligible products and locations. Refunds are only issued for approved returns of wrong or damaged products. For such claims, a complete unboxing video showing the sealed package, shipping label, and AWB number is mandatory. Claims must be raised within 7 days of delivery, with the product in its original condition. Approved refunds are typically processed within 48 hours of pickup or claim approval. For more information, see our Returns & Exchanges policy.

Our returns are quick and hassle-free. To initiate a return, visit our Returns & Exchanges page, enter your order ID and registered contact number, and follow the steps provided. Please note that returns must be initiated within 7 days of delivery.

To return a store purchase, visit any Comet store within 7 days with the original bill, and our team will assist you with the return. Once the return is processed, your refund will be initiated to the original payment method within 48 hours.

Returns and exchanges must be made only through the original purchase channel. Online orders can be processed through our Returns & Exchanges portal or by contacting our support team, while in-store purchases can be returned or exchanged at a Comet store with your original bill.

Contact us now:

Email: hello@wearcomet.com · WhatsApp: +91 96060 81463

There are no additional charges for returns or exchanges for domestic orders. Once approved, we’ll arrange it for you.

No, drops are not eligible for returns or exchanges. Returns are only accepted if the product arrives damaged.

If you receive a damaged, defective or incorrect product, please contact our customer support team as soon as possible with your order details and photos of the product. Our team will evaluate your request and assist you with the possible solutions.

Contact us now:

Email: hello@wearcomet.com · WhatsApp: +91 96060 81463

International orders are not eligible for returns. However, you can request a one-time size exchange, subject to stock availability. Please note that the customer is responsible for the exchange shipping cost. Exchange charges must be paid before the replacement pair is dispatched. For more information, see our Returns & Exchanges policy.

Refunds are issued only for products that arrive damaged or incorrect. To raise a claim, you must provide a complete unboxing video showing the sealed package, shipping label, and AWB number. Claims must be submitted within 7 days of delivery, with the product in its original condition. Approved refunds will be typically processed within 48 hours of pickup or claim approval. For more information, see our Returns & Exchanges policy.

For assistance, email us at hello@wearcomet.com or WhatsApp at us:  +91 96060 81463.

Our support team is available every day from 10 AM to 7 PM IST.