Frequently Asked Questions
All things Product
You can refer the shoe size chart that you can present on the product page of our shoes. Our shoes are true to size. The only difference is the roomy toe box, which is more suitable for Indian feet.
We have a singular design that comes in 14 colorways, inclusive of the high tops and low tops. In addition to our standard collection, we have a few exclusive drops planned. You can follow us on Instagram for all the updates -thecometuniverse.
The shoe is made of pristine materials that feel as good as they look. The entire exterior has a microfiber backing that makes the shoe flexible and breathable.A fine mesh lining runs in the sock area. Sounds like a dream? Well, it even fits like a dream.
We’ve got some magic up our toes, and we call it Spacewalk, our signature 3-layered comfort technology. The Spacewalk insole is light, airy, cloud-like, and embraces your feet with just enough warmth and lasting comfort. The insole rests on an ultra-cushioned sheet of foam that you might recognise from your favourite running shoes. A solid, rubber outsole houses it all and guards the soft fit with sturdiness that can brace any Indian weather or terrain. We know it because it’s gone through all kinds of testing for slip, grip, abrasion, and everything in between.
Yes. We believe that passion should be borderless and style should be genderless.
If at all you decide to pair it up with your gym outfit, we bet it’ll look crazy. Gym, court, party—wear these anywhere. However, we do not recommend this shoe for performance athletic use.
We don’t offer customization at the moment. However, inspiration is all around us! Feel free to pitch your unique styles and ideas to us, and who knows, we might include them in our next drop. Reach out to us here - firstname.lastname@example.org
All things Orders and Payments
Easy, peasy. Just go to the collections page on our website, take your pick, and place the order. You can always reach out to our customer support for anything.
You will receive a tracking link as soon on your registered email & whatsapp as the order is dispatched from our warehouse.
Card payments, UPI payments, pay-later options, and cash on delivery—we accept them all.
Even though it breaks our hearts, we let you cancel the order at any point in your journey with Comet. Reach out to our team here email@example.com, or drop a WhatsApp message on +91 99809 69127.
Yes, you can change the address easily until it is dispatched from our warehouse. Reach out to our team here firstname.lastname@example.org, or drop a WhatsApp message on +91 99809 69127 and we’ll sort it out for you.
All things Shipping
Shipping’s on us! Just take your pick and place the order.
Your new pair of Comets don’t travel at the speed of light but are fast enough to reach you within 5-7 working days of placing the order.
The good thing is that all our deliveries are express. We love it when you place an order and are way too thrilled to wait for too long.
We don’t ship internationally yet, but you can choose any part of India, and we’ll make sure that it reaches you in time.
All things Returns & Exchange
If the size and colour are not as expected, you can always place a return request within 7 days of receiving it. We’ll accept it as long as you promise to place another order. JK, we’ll accept it even if you don’t.
Yes, one hundred percent. A great shoe must never let you down. If you try it and find the size or colour unexpected, we’re more than happy to exchange it for you within 7 days. However, if you’ve made up your mind to return it, we’ll take that as well, as long as the shoes haven’t been worn outside.
We’re more than happy to exchange your order for a different size within 7 days. Hassle-free, promise!
Once you’ve successfully placed a return request, the shoes will be picked up within 24–48 hours. Once we receive the package and run it through the quality check bars, your payment will be processed within 7 business days.
Don’t worry, we will take your bank details and process the refund without any hassle.
Hit us up at email@example.com or drop a WhatsApp message on +91 99809 69127.