Privacy Policy

General 

 

https://www.wearcomet.com/ is an online portal of Grails Marketing Private Limited. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the website.

 

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

 

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

 

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

 

You can visit the website and browse without having to provide personal details. During your visit to the website, you remain anonymous and at no time can we identify you unless you have an account on the website and log on with your username and password.

 

Grails Marketing Private Limited ("Company") values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit the Company’s platform (“Comet”) and use the services available on Comet, and how we use and disclose that information.

 

If you have any questions or comments about the Privacy Policy, please contact us at hello@wearcomet.com. This Policy is incorporated into and is subject to the Comet Terms of Use, which can be accessed at https://www.wearcomet.com/pages/privacy-policy . Your use of Comet and any personal information you provide on Comet remains subject to the terms of the Policy and Comet Terms of Use.

 

In terms of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Mr. Dishant Daryani, Grievance Officer, who may be reached at Padmavathi Complex, 80 Feet Rd, 8th Block, Koramangala, Bengaluru, Karnataka 560095 or by email at “hello@wearcomet.com”. The complaint shall be redressed within a period of 15 (fifteen) days.

 

Data that we collect

 

We may collect various information if you seek to place an order for a product to us on the website. We collect, store and process your data for processing your purchase on the website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, date of birth, email address, billing address, delivery address, GPS, telephone number, mobile number,, login and account information, including screen name, unique user ID, images, photos and videos, data on physical characteristics, including weight, height, and body measurements, payment details, payment card details or bank account details.

 

A. Collection of Your Personal Information

 

1. COLLECTION OF PERSONAL INFORMATION

 

“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, email address, phone number etc. or information which is required to initiate a refund/ exchange of the products offered by Comet (“Comet Products”) such as purchase information, payment details, shipping address etc.

At the time of creating the Account, user data such as name, email ID, etc., shall be collected and the user grants requisite permission for the same. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate its needs. The type of personal information that we collect from you varies based on your particular interaction with the Company. We may also collect personal information that you post in your Submitted Content such as profile, feedback, and any comments or discussions you post in any blog, forum, or other correspondence site on Comet. The Company reserves the right to record the conversations through the messaging/chat mechanism on the platform. All the chat/messaging logs can be used for but not limited to monitor and prohibit abuse, safeguard the rights of the users, resolve disputes etc.

 

1. COLLECTION OF AUTOMATIC INFORMATION, USE OF COOKIES AND OTHER TRACKING DEVICES

 

We and our third-party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of Comet, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We also track how frequently you visit Comet. We use this information (including the information collected by our third-party service providers) for

website analytics (including to determine which portions of Comet are used most
frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Comet), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honour browser requests not to be tracked.

We may obtain your device ID, which is sent to the Company’s servers and used in fraud prevention efforts.

Cookies: We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on user's computer hard drive containing information about the user. The cookie helps us analyse web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit Comet, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.

Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third-party company or website. For example, Google measures the performance of advertisements by placing cookies on your computer when you click on ads. If you visit Comet when you have such cookies on your computer, we and Google will be able to tell that you saw the ad delivered by Google. The terms of use of these cookies are governed by this Policy and Google's Privacy Policy.

Disabling Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of Comet because it may not function properly if the ability to accept cookies is disabled.

Clear GIFs, pixel tags and other technologies: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with Comet to, among other things, track the activities of Comet visitors, help us manage content, and compile statistics about Comet usage. We and our third-party service providers also use clear GIFs in HTML emails to our Visitors, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

 

Use of data collected

 

We need this information to allow you to go ahead with placing your order for a product on the website. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

 

We may pass your name, phone number, email id and address on to a third party to make delivery of the product to you. We may also use your data in order to manage the website, collect payment from you, enable you to subsequently use parts of the website, detect any fraud or website abuses, send you information relevant to the website or our products, and in case we have any queries. You may receive phone calls from us, or our third-party associates in relation to providing services to you.

 

You must only submit to us or our agent or the website information which is accurate and not misleading and you must keep it up to date and inform us of changes immediately.

 

Your actual order details may be stored with us and you may access this information by logging into your account on the website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless such misuse is our fault.

 

Subject to the terms of this Privacy Policy, We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers and servers of shopify that are protected by physical as well as technological security devices. If you object to your information being transferred or used in this way, please do not use the website.

 

We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

 

B. How the Company Uses the Information We Collect

 

1. HOW PERSONAL INFORMATION IS USED

 

We collect your personal information; and aggregate information about the use of Comet to better understand your needs and to provide you with a better Comet experience. Specifically, we may use your personal information for any of the following reasons:

• To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use Comet;
• For customer support and to respond to your inquiries;
• For internal record-keeping purposes;
• For shipping and delivery of the Comet Products and to initiate return/ exchange and refunds;
• To process billing and payment, including sharing with third party payment gateways in connection with Comet;
• To improve and maintain Comet (for example, we track information entered through the "Search" function; this helps us determine which areas of Comet users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
• To periodically send promotional emails to the email address you provide regarding new products on Comet, special offers on Comet or other information about Comet that we think you may find interesting;
• To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested; For the Company's market research purposes, including, but not limited to, the customization of Comet according to your interests; We may use your demographic information (i.e., age, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
• To resolve disputes, to protect ourselves and other users of Comet, and to enforce our
  Terms of Use;
• We also may compare personal information collected through Comet to verify its accuracy with personal information collected from third parties; and
• We may combine aggregate data with the personal information we collect about you.

From time to time, the Company may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, the Company shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

It is further clarified that your registration on Comet shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you even if you are registered with the National Customer Preference Register (NCPR) and have opted out of receiving promotional calls and messages and (ii) by way of SMS or email notifications or messages in any other electronic form.

 

Other uses of data collected

 

We may use the data collected from you to provide the services you request, to communicate information about our products, services, events and for other promotional purposes, to operate, improve and maintain our business, and products, to protect our or others' rights, property or safety, for general research and analysis purposes, other purposes and legal matters.

 

We may also send you other information about us, the website, our other websites, our products, sales promotions, our newsletters, SMS updates. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

 

 C. Electronic Newsletters, Invitations, Polls and Surveys

 

At our sole discretion, the Company may offer any of the following free services on Comet, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:

 

1. ELECTRONIC NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up on Comet for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their profile settings page.

2. SHARE
Comet users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking & "send"; To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email.
The information is not used for any other purpose.

3. POLLING
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, services, and/or Comet. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to & "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.

 

4. SURVEYS

We may conduct user surveys from time to time to better target our product and services to our Comet users via email and/ or whatsapp. We will not share individual responses from these surveys with any third party. By submitting your review via this survey you agree that Comet reserves the right to use this review that you submit via the survey on our Website and/ or Application along with your first name to identify the review with. We will share aggregate data with third party service providers, partners, and other third parties. We also may post aggregate data containing survey responses on Comet; that data may be viewed and downloaded by other users of Comet

 

Third parties and links

 

We may contract with various third parties for the provision and maintenance of Comet and our business operations, and the Company may need to share your personal information and data generated by cookies and aggregate information with these vendors and service agencies such as Shopify, Unicommerce and Easebuzz. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The website may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

 

Security

 

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the website, we collect your personal details on a secure server. We use firewalls on our servers. 

 

We maintain safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.

 

 G. Updating, Deleting and Correcting Your Personal Information

 

You may choose to restrict the collection or use of your personal information in the following ways:

You can review, correct and delete your personal information by logging into Comet. You must promptly update your personal information if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve
disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post any Submitted Content etc., or any other information onto Comet, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that the Company shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on Comet.

 

Consent

 

By submitting data to us or our agent or using the website, you consent to our use of your data in the manner set out in this Privacy Policy. Further, while purchasing when you have logged in to the website that implies that you have given us the consent for the purchase of the products. You authorize us to give you a call from COMET, or our service providers in relation to the transactions made on the website.