Support / Help

Frequently
Asked
Questions

All Things Product

9 questions
How can I find the right shoe size?

Use our size guide on each product page to find your perfect fit. If you're between sizes, we recommend going half a size up.

How many products does Comet have?

We have a wide range of sneakers across multiple silhouettes and colorways. Check out our collections page for the full catalog.

What are the sneakers made of?

Our sneakers are crafted using high-quality synthetic leather, suede, nubuck, and EVA materials.

How do I clean my Comets?

Visit our Care page for detailed cleaning instructions based on the materials of your specific pair.

Are Comet sneakers waterproof or water-resistant?

Our sneakers are not fully waterproof but offer moderate water resistance for everyday use. We recommend using a waterproof spray for added protection.

Will a sold-out product be restocked?

We restock popular styles regularly. Sign up for notifications on the product page to be the first to know when it's back.

What is The Vault?

The Vault is our exclusive membership program that gives you early access to drops, special discounts, and members-only products.

Is Cash on Delivery (COD) available?

Yes, COD is available for orders within India on select pin codes.

What is The Garage?

The Garage is our outlet section where you can find select styles at discounted prices.

Orders & Payments

5 questions
How can I place an order?

Simply browse our collections, select your size, add to cart, and proceed to checkout. You can pay via UPI, cards, net banking, wallets, or COD.

How do I check the status of my order?

You can track your order using the tracking link sent to your email/SMS after dispatch, or visit our Order Tracking page.

What are the different payment modes?

We accept UPI, credit/debit cards, net banking, mobile wallets, EMI options, and Cash on Delivery.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within a short window after placing. Please contact our support team as soon as possible for assistance.

Will I receive an invoice for my order?

Yes, a GST invoice is sent to your registered email after your order is shipped.

Shipping & Delivery

6 questions
How long does delivery take?

Standard delivery takes 5-7 business days across India. Metro cities may receive orders sooner.

Do you offer free shipping?

Yes, we offer free shipping on all prepaid orders across India.

Do you ship internationally?

Currently we ship only within India. International shipping is coming soon.

My order shows delivered but I haven't received it. What should I do?

Please check with neighbours or your building security. If still not found, contact our support team within 48 hours and we'll help resolve it.

Can I change my delivery address after placing an order?

Address changes are possible before the order is dispatched. Please reach out to our support team immediately.

Do you deliver to all pin codes in India?

We deliver to most pin codes across India. Enter your pin code at checkout to confirm serviceability.

Still have questions?

Our support team is happy to help — reach out anytime.