Box protect Terms and Conditions

1. What is Box Protect Box Protect is an optional add-on of ₹149 on eligible shoes. If your shoe box is delivered damaged as defined below, Comet will refund the ₹149 Box Protect fee.

2. Eligibility
  • Available only on shoes where the option appears at checkout.
  • Must be added at checkout, before payment.
  • Applies only to the item it was purchased for and can't be transferred.
  • The fee can't be discounted with coupons or offers.

3. What is covered: shoe box onlyBox Protect covers only damage to the shoe box. It does not cover the protective box (the outer shipping or courier box or packaging). If only the protective box is damaged and the shoe box is intact, Comet will not issue a refund.

4. What is a damaged shoe box The shoe box is considered damaged if it arrives with:
  • Crushed, dented or caved-in sides or corners that visibly change the box's shape
  • Tears, holes or punctures
  • A torn, open or separated lid or flap
  • Water damage, wet patches or stains
  • Significant scuffing, peeling or crushing of the printed finish

5. What is not considered damage
  • Minor scuffs, light rubbing or slight corner softness from normal handling
  • Damage to the protective box or outer courier packaging where the shoe box is intact
  • Damage after delivery, or caused by the customer or a third party after delivery
  • Variations in box colour, print or finish
  • Damage to the shoe, laces, tissue paper or other contents (covered under our regular return/replacement policy)
  • Claims raised after the claim window, or on orders without Box Protect

6. Claim window
  • Claims must be raised within 7 days of delivery

7. How to raise a claim
Quote your order ID when you raise the claim and share videos and photos8. Proof required
  • A complete unboxing video starting before the package is opened.
  • The shipping label and AWB number clearly visible at the beginning of the video.
  • Clear photos showing the issue, where applicable.
 Comet may ask for additional photos or videos. Claims without the required proof, or with edited or incomplete video, may be rejected.9. Refunds
  • Prepaid orders: the refund goes to the original payment method through the payment gateway and takes 5-7 working days, excluding Saturdays, Sundays and bank holidays.
  • Cash on delivery orders: you will receive a link on WhatsApp and email. Enter your number and accept the refund via UPI or bank account transfer. The refund takes 5-7 days to reflect in your account.

10. Cancellations
  • Order cancelled before dispatch: the Box Protect fee will be refunded.
  • Order cancelled after dispatch: the Box Protect fee is not refunded.

 

11. Returns, RTO, cancellations and exchanges
  • If an order is cancelled before dispatch, the Box Protect fee will be refunded. If it is cancelled after dispatch, the fee is not refunded.
  • If the shoe is returned or RTO (including an order refused at delivery), the Box Protect fee is not refunded.
  • If the shoe is exchanged, the fee is not refunded. You can choose whether to add Box Protect again on the exchange order.
12. Misuse Comet may reject claims that appear false, manipulated or repeated, and may restrict Box Protect for such accounts. Comet has the final say in the entire Box Protect process, including whether a box is damaged, whether a claim is eligible and whether a refund is approved. Comet's decision is final and binding.